Aristotles Legacy in the Federalist Papers -- Federalist Papers Essay

Aristotle's Legacy in the Federalist Papers While the government of the United States owes its existence to the contents and careful thought behind the Constitution, some attention must be given to the contributions of a series of essays called the Federalist Papers towards this same institution. Espousing the virtues of equal representation, these documents also promote the ideals of competent representation for the populace and were instrumental in addressing opposition to the ratification of the Constitution during the fledgling years of the United States. With further reflection, the Federalists, as these essays are called, may in turn owe their existence, in terms of their intellectual underpinnings, to the writings of the philosopher and teacher, Aristotle. In 1789, the Confederation of the United States, faced with the very real threat of dissolution, found a renewed future with the ratification of the Constitution of the United States. This document created a structure upon which the citizens could build a future free of the unwanted pitfalls and hazards of tyrannies, dictatorship, or monarchies, while securing the best possible prospects for a good life. However, before the establishment of the new United States government, there was a period of dissent over the need for a strong centralized government. Furthermore, there was some belief that the new constitution failed to provide adequate protection for small businessmen and farmers and even less clear protection for fundamental human rights. To counter these and a variety of other arguments, statesmen Alexander Hamilton, James Madison, and John Jay composed a series of articles that would logically and critically address the grievances of those opposed to the... ...Federalist Papers: The House of Representatives," The New York Packet, No. 52, 1788. 6. Hamilton, Alexander and James Madison, "Federalist Papers: Method of Guarding Against the Encroachments of Any One Department of Government by Appealing to the People Through a Convention," The New York Packet, No. 49, 1788. 7. Aristotle, The Politics, Trans. Benjamin Jowett, Book 3, Part XV. http://classics.mit.edu/Aristotle/politics.html 8. Hamilton, Alexander and James Madison, "Federalist Papers: Method of Guarding Against the Encroachments of Any One Department of Government by Appealing to the People Through a Convention," The New York Packet, No. 49, 1788. 9. Hamilton, Alexander and James Madison, "Federalist Papers: The Structure of the Government Must Furnish the Proper Checks and Balances Between the Different Departments," The New York Packet, No. 51, 1788.

Journal of Consumer Behavior Essay

Consumer complaints and recovery through guaranteeing self-service technology NICHOLA ROBERTSON1*, LISA MCQUILKEN1 and JAY KANDAMPULLY2 1 Deakin University, 221 Burwood Highway, Burwood, Victoria 3125, Australia 2 Ohio State University, 266 Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210, USA ABSTRACT Self-service technologies are shaping the future of consumer behaviour, yet consumers often experience service failure in this context. This conceptual paper focuses on self-service technology failure and recovery. A consumer perspective is taken. Recovering from self-service technology failure is fraught with difficulty, mainly because of the absence of service personnel. The aim of this paper is to present a theoretical framework and associated research propositions in respect to the positive role that service guarantees can play in the context of self-service technology failure and recovery. It contributes to the consumer behaviour domain by unifying the theory pertaining to consumer complaint behaviour, service recovery, specifically consumers’ perceptions of justice, and service guarantees, which are set in a distinctive self-service technology context. It is advanced that service guarantees, specifically multiple attribute-specific guarantees, are associated with consumer voice complaints following self-service technology failure, which is contingent on the attribution of blame in the light of consumers’ production role. Service guarantees are argued to be associated with consumers’ perceptions of just recovery in the selfservice technology context when they promise to fix the problem, compensate only when the problem cannot be remedied, offer a choice of compensation that is contingent on failure severity, afford ease of invocation and collection, and provide a personalised response to failures. Previous classifications of SSTs are used to highlight the applicability of guarantees for different types of SSTs. Managerial implications based on the theoretical framework are presented, along with future research directions. Copyright  © 2011 John Wiley & Sons, Ltd. INTRODUCTION The growing application of technology in services has  transformed the way that organisations interact with consumers (Liljander et al., 2006). Self-service technologies (SSTs) are technological interfaces that enable consumers to generate benefits for themselves, without the presence of the organisation’s personnel (Meuter et al., 2000). They enable consumers to take an active role in the production of their service experience. As SSTs are a major force shaping consumer behaviour (Beatson et al., 2006), the implications for both consumers and organisations need to be considered. The failure of SSTs is commonplace (Forbes, 2008; Robertson and Shaw, 2009). SST failure, or consumers’ perception that one or more aspects of SST delivery have not met their expectations, is attributed to poor service and failing technology (Meuter et al., 2000). Failures are inevitable with all services, especially SSTs that introduce new types of failures, such as consumer failures (Forbes, 2008; Meuter et al., 2000). However, SST recovery, e.g., fixing the problem and providing compensation, is generally reported to be poor (Forbes, 2008). While consumers demand a superior response to SST failure, complaints are largely ineffectively handled in this context (Collier and Bienstock, 2006). This is despite the fact that SST failure intensifies the need for recovery because consumers are often remote from service personnel (Collier and Bienstock, 2006). SST providers have ignored consumers, denied responsibility for failure, blamed consumers for the problem, *Correspondence to: Nichola Robertson, Deakin University, 221 Burwood Highway, Burwood, Victoria 3125, Australia. E-mail: nichola.robertson@deakin.edu.au  and provided a generic complaint response (Forbes, 2008; Holloway and Beatty, 2003). Unsurprisingly, consumers might not bother voicing because they believe that it will be useless (Holloway and Beatty, 2003; Snellman and Vihtkari, 2003). If consumers are dissatisfied with an SST encounter and service recovery is perceived to be inept, they will switch and/or spread negative word of mouth and/or mouse (Collier and Bienstock, 2006; Dong et al., 2008; Harris et al., 2006a). In the interpersonal service context, it has been argued, albeit rarely, that service guarantees, or explicit promises made by organisations to deliver a certain level of service to satisfy consumers and to remunerate them if the service fails (Hogreve and Gremler, 2009), are an effective recovery tool (Bjà ¶rlin-Lidà ©n and Skà ¥là ©n,  2003; Kashyap, 2001; McColl et al., 2005). In a recovery encounter, service guarantees have been found to provide benefits, such as reducing consumer dissatisfaction, negative word of mouth, and switching (Wirtz, 1998). We argue that in the context of SST failure, service guarantees could act as a surrogate for service personnel who, in the interpersonal service context, encourage consumer complaints and facilitate recovery. Following our extensive review of service guarantees employed in the SST context, it was revealed that guarantees are uncommon in practice for non-Internet SSTs, such as kiosks and interactive voice response (IVR). However, in the Internet context, they appear to be more widespread. For example, guarantees are often used in the context of online banking, where online security, in particular, is guaranteed. They are also prevalent in the hotel context, typically in the form of online price matching guarantees. Therefore, the ‘real-life’ examples of SST guarantees provided throughout this paper are skewed toward Internet SSTs. However, in  N. Robertson et al. guarantees also have the ability to enhance consumers’ perceptions of fairness following failure. SST guarantees indicate justice in a context that is mostly devoid of interpersonal and other external cues, thereby encouraging consumer voice, facilitating service recovery, and, ultimately, retaining the organ isation’s reputation and its consumers. Our paper contributes to the consumer behaviour domain by adding to the underdeveloped literature on consumer complaints, consumer recovery perceptions, and service guarantees in the SST context, in addition to bringing these independent streams of literature together. As SST recovery in practice is reported to be deficient from the consumer perspective, further exploration of this topic is warranted. The remainder of this paper justifies a conceptual framework that describes how guarantees applied to different types of SSTs can encourage consumers to voice following failure and enable organisations to provide just recovery for consumers. We close with theoretical contributions, managerial implications, and an agenda for  future research. developing our propositions, we apply the SST classification schemes developed by Dabholkar (1994) and Meuter et al. (2000) in respect to technology type, purpose, and location. These schemes will be used to highlight the SST contexts that best fit the application of guarantees, which is beyond Internet SSTs. There are two key types of guarantees commonly offered in interpersonal services, unconditional and attributespecific, that also appear to be relevant in the SST setting. An unconditional guarantee covers the core service offering, and consumers are free to invoke it whenever they are dissatisfied (Wirtz et al., 2000). The attribute-specific guarantee is narrower in breadth, covering either a single or multiple service attributes (Van Looy et al., 2003). It is directed to areas within an organisation where consumers perceive that the guarantee adds value (Hart et al., 1992). The attribute-specific guarantee is the type most common in interpersonal services (Van Looy et al., 2003 ). Our review revealed that this also applies to SSTs. For example, Hertz car rental offers its consumers online check-in for rentals. It guarantees that online check-in enables consumers to pick up a rental vehicle within 10 minutes or less. If it fails to fulfil this specific promise, consumers are credited $50. In another example, match.com, an online dating service, guarantees via its ‘Make Love Happen Guarantee’, that if consumers do not find someone special in six months of using its site, it will provide them with six months free service. In the interpersonal service context, consumers have been found to prefer attribute-specific guarantees when they consider invoking the guarantee, ‘. . . probably for their clarity and manifest nature’ (McDougall et al., 1998: 289). We further argue that in the SST context, generally devoid of service personnel and, therefore, with reduced opportunities for consumer monitoring, the clarity of an attribute-specific guara ntee is less likely to attract consumer abuse (McCollough and Gremler, 2004). Therefore, we advocate and assume for the remainder of this paper an attribute-specific guarantee. This can cover multiple SST attributes, which is referred to as a multiple attribute-specific guarantee. For example, BestPrintingOnline.com, an online printing service, guarantees both the quality of its product and on-time  delivery. This type of guarantee provides consumers with the opportunity to complain about several SST problems via guarantee invocation (Bjà ¶rlin-Lidà ©n and Skà ¥là ©n, 2003). In the context of service recovery, the examination of service guarantees has been scarce, and the use of service guarantees in the SST context has not been examined before. This is confirmed by Hogreve and Gremler (2009) in their review of the past 20years of service guarantee research. To begin to address these gaps, our paper conceptualises the role of service guarantees in the SST failure and recovery context from the consumer perspective. We consider different types of SSTs in developing our propositions. We argue that SST guarantees encourage consumers to voice their complaints via guarantee invocation in the absence of service personnel. In line with the call for research examining the justice dimensions (i.e., distributive, procedural, and interactional justice) of service recovery in the SST context (Forbes et al., 2005), we propose that SST Copyright  © 2011 John Wiley & Sons, Ltd. CONCEPTUAL FRAMEWORK The conceptual framework proposed (see Figure 1) is grounded in the theory pertaining to service guarantees, consumer voice, attribution theory, and justice theory. In justifying the framework, the distinctive characteristics of the SST context were considered, including the requirement of consumer co-production that is independent of service personnel, a lack of interpersonal interaction with service personnel, and consumers being obliged to interface and interact with technology (Robertson and Shaw, 2009). When studying SSTs, it is important to distinguish meaningfully between their types (Meuter et al., 2000). In terms of categorising SSTs, two key classification schemes can be drawn. The most cited classification scheme is that proposed by Dabholkar (1994). Her classification scheme considers the following variables: (i) who delivers the service (degree and level of consumer participation); (ii) where the service is delivered (location of the SST, i.e. remote, such as IVR or onsite, such as kiosks); and (iii) how the service is delivered (technology type, i.e. Internet and non-Internet, such as kiosks and IVR). More recently, Meuter et al. (2000) proposed a similar classification of SSTs. As per Dabholkar’s (1994) scheme, they included the different types of technologies that organisations use to interface with consumers (i.e.,  Internet and non-Internet) and the purpose of the technology from the viewpoint of consumers, that is, what consumers accomplish from using the technology (i.e., transactions and/or customer service).

Christmas card making Essay

What I would like to achieve by making Christmas cards with a group of 3-4 children at a time, is to see how and what they think Christmas is all about, their creative side and if the can write their own names at the bottom of their card. The learning intentions for each child are to either write their own name without help or copy it from another piece of paper. Again in this activity the children will have to learn to share the equipment. Fridrich Frebel believed and emphasised that creative play was important part of a Childs worlds and growing up, he also thought physical play, song and rhymes was a symbolism, and best developed though play. Aim: To get all the children who do a card to try to write their name inside. What the children will learn: The children today will learn how to write their name correctly, I don’t think they will remember all of how to do it but next time they need to write it they will find it easier. What I will learn: I should learn to help and supervise children properly and to help understand what they should and shouldn’t being doing at this age and weather or not they understand the way I am asking them to do an activity for me. What happened? I choose three random children who were wondering around not doing any other activity. I choose two girls and a boy, to come sit at a table, first of all their put on aprons the table already had glue and card on it with scissors and glitter pens the children did not understand straight away what I wanted them to do I sat down and tried to explain luckily I had bring in one that I had did at home with my brother who is their age. The two girls KL and CW knew what I wanted them to try and do I even said can you do your name inside when you have finished. This time I didn’t have an early year’s practitioner with me but one of them came over to see if I was okay. The Stephanie Jewell 3rd January 2005 boy I had asked to do a card didn’t want to he found some thing else he anted to do, so one of the early years practitioner gave me another boy DK as he needs help with his name. I gave them red card and folded it KL wanted hers folded twice so I did as it was her Christmas card. The children took their time at making the outside of the card about 20 minutes later I said â€Å"is anyone nearly finished? † they all stopped their work and said â€Å"Yes† but they was not, so I told them to carry on then a couple minutes later DK finished the front so I wrote the inside for him and asked if he can do his name e but he was very aliment that he could not do it so I wrote it on a bit of paper to copy and he tried really hard but we only got half of it done as he got a little upset because he didn’t want to do it. The two girls finished as well as are older they started to write letters inside but they didn’t make any words but I thought that was really good bas they were trying. They both wrote their names and kisses, the children letters were back to front or upside but you can tell what their name was. Evaluation: The activity of making cards with the children went better then I excepted as the children didn’t argue with each other and wanted to speak to me one after another instead of shouting and screaming. I thought I explained what to do well as the two girls that I choose to do this got on with the work straight away and didn’t really need my help until the end with the writing of their names. The child who didn’t want to do card making made me feel as if I was doing some thing wrong but he didn’t take in ant activities that day. The children left their cards to dry and the next day we put them into envelopes and they took them home. I would like to carry it out again if possible as I enjoyed myself as I was helping and watching them does it. If you were to carry out this activity then I would say have no more then two children at a time that way you can give them almost your full attention and this way the children tend not to want to talk over each other as there are only two of them sitting on a table. The children did learn how to do their names correctly even though DK got upset as he didn’t want to write his even though I kept encouraging him to Stephanie Jewell 3rd January 2005 try. I think I should have spoke more about Christmas and how a time for giving and why we give out cards to people. I put down a mat on the table as the children was working with glue, and glitter what make a lot of mess in the hands of 3, 4 year olds. The children put on aprons to protect their clothing which was a good idea, they did make a lot of mess with the glitter pens and didn’t know when to stop putting on to the card I had to keep telling them it was enough but they some times didn’t listen. The cutting of paper made mess around the table. But all of the mess made was easily cleared up within minutes and all the children had to do is wash their hands. I didn’t realise the children would take as long as they did to make the cards and even writing their name took longer then expected, I gave myself half and hour when I should have allowed an hour to do this kind of activity. When the children sit down they took a little while to get started. The planning I did for both the activities were helpful I did follow both the plans I think the planning is good to have but on the day it all depends on the children weather or not they want to do it or if they are going to muck about for you, the best part about the planning is to see if you can complete the learning intentions you set for the children and knowing what equipment ids needed before hand in case its any thing that they wouldn’t have usually.

Roman History essays

Roman History essays Italy is a peninsula jutting out into the Medditerranean sea west of Greece. Italy has poor mineral resources and very few useful harbors, however it is wealty in both fertile land and precipitation. Three - quarters of the peninsula is covered in foothills and mountains. The alps, a mountian range to the north of Italy, cut off the peninsulas only land connection, which resulted, in the times of Ancient Rome, in the people The Etruscans were mysterious people who settled on the Italian Peninsula somewhere between 900 and 800 BC. No one is really certain about their origin, however archaeologists suspect that they came from the eastern Medditerannean. The Etruscans ruled in north-eastern Italy, between the Appentine mountian range and the Tyrrhenian Sea. Their civilization streched from the Arno River in the north to the Tiber River which is more towards the center of the Italian Peninsula. Te Tiber River is where the Roman Empire would sit years later. The Etruscans lived in independent city-states. In the earliest times, these city-states were ruled by a monarchy, but were later ruled by oligarchies that governed through a coucil and elected officials. The Etruscans were largely agricultural people, however they also had a strong miliatary,which they used to dominate te surrounding societies. These dominated populations were forced by the Etruscans to do their ricultural labor, which left time for the Etruscans to devote to commerce and industry. They were sophisticated people, with and alphebet based on the Greek alphabet, an original style in sculpture and painting, a religion based on human like gods, and a complicated set of rituals which they performed annually. While the Etruscans were concentrating on building their power over all of Italy and engaging in commerce, a city to their south began to the grow. This city seemed to immitate the Etruscans in many ways. This new kingd...

Inferno and Infernal

Inferno and Infernal Inferno and Infernal Inferno and Infernal By Maeve Maddox When I see the word inferno, I think fire, but originally, the word did not carry the connotation of intense heat. The association with burning derives from beliefs taught by some religions about the afterlife. The OED offers only one definition of inferno: Hell; a place of torment or misery compared to hell; a place likened in some respect to the Inferno of Dantes Divine Comedy. Merriam-Webster offers three definitions of inferno: 1. a place or a state of torment and suffering. 2. a place that resembles or suggests hell in being dark, noisy, chaotic, lawless. 3. intense heat. English speakers, British as well as American, use inferno to mean an intense conflagration: Tracking the inferno: where wildfires are hitting California, other states hardest- The Guardian. Scientists find planets that survived red giant inferno- The London Times. Thirty people feared dead and 40 more injured after shopping centre inferno causes mall to collapse in Russia  - The Daily Mail. Multiple fire departments reported to the scene of the inferno just after 7 p.m. Sunday, and spent nearly the next 12 hours battling the blaze.- Galloway Patch (New Jersey). Small Fire Becomes Inferno, Burning Homes in California- New York Times.   Like inferno, the adjective that derives from it, infernal, refers to the realm of the dead or a place of punishment after death: Paradise Lost  opens with the fallen angels in hell. Mammon proposes that they build an infernal kingdom of their own, imitating the majesty of heaven through the material riches of the kingdom of hell. Infernal is commonly used as a synonym for hellish, damnable, damned, diabolical, and fiendish. Here are some examples: City Tells Ice Cream Trucks To Keep That Infernal Racket  Down When will these so-called â€Å"voters† stop with their infernal meddling? Will you stop with your infernal fear-mongering? Gatlin and his ilk have brought not only themselves down with their infernal lies  but the whole athletics community. I turned my eye towards him and immediately caught his eye, which he kept staring upon me for more than a minute, with the most infernal expression I have ever seen upon a human face. An â€Å"infernal machine† is â€Å"a machine or apparatus maliciously designed to explode and destroy life or property, especially one in the form of something harmless. For example: To greet the Princes return to Sofia this month, the Chief of the Russian Secret Police sent him an  infernal machine disguised as a  box of the finest cigars.- Sherlock Holmes and The Case of The Bulgarian Codex, Tim Symonds, 2012. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Vocabulary category, check our popular posts, or choose a related post below:15 Terms for Those Who Tell the FutureUse a Dash for Number RangesUsing "May" in a Question

See requirement Essay Example | Topics and Well Written Essays - 1250 words

See requirement - Essay Example e 1970s and 1980s, whose advocates support widespread reductions in government spending, free trade and economic liberalization in order to improve the role of the single sector in the economy. It originates from the principles of neoclassical economics. The policies of neoliberalism help to establish a lenient atmosphere for economic development. The anti-politics machine by James Ferguson presents a Foucauldian critique of the development apparatus that the development dialogue produces an illusion of a country that is less developed, how the disjunction of fantasy causes the development plan to fail at its stated objectives, and why the development apparatus has the consistent effect of strengthening and expanding bureaucratic state power. It is adapted from Ferguson’s 1985 dissertation. It examines the reasons for the collapse of Thaba-Tseka range management/livestock development project to establish commercial cattle industry in Lesotho. According to Robertson (1984), development equipment is a practical tool that solves universal problems. It originates from the action of nation-states attempt to establish ideal worlds and development agencies are left with the mandates to implement these unrealistic projects. Scholar’s role in this apparatus is to ensure that the ideal worlds pursued by states are steady with the knowledge of the work of real societies so that development planning can locate itself goals capable of being achieved. Talking too much of the failure of Thaba-Tseka project would be a mistake since most of the rural development projects in Lesotho had faced the same problems. While declaring result of his experience with the project and admitting that the project had its share of frustrations, one of the original planners of the Thaba-Tseka project argues that he would never again be involved in any field management project. Talking to the author, he indicates that of all the development projects launched in Lesotho, only Thaba-Tseka had

Low Self Esteem and Luxury Marketing (Apples iPhone as a Luxury Dissertation

Low Self Esteem and Luxury Marketing (Apples iPhone as a Luxury Product) - Dissertation Example Brands like Louis Vuitton, Cartier, and Gucci have started investing in their marketing campaigns. While old brands continue to lead the market, new luxury brands have also emerged. One such luxury product includes Apple’s iPhone. The definition of luxury has been presented by many researches and books and these have been drawn mainly through the consumers’ perception of luxury. Luxury has been known to impact the consumers through different ways. Luxury is loosely referred to products that are priced high, have a high perceived quality and provide an exceptional experience of the consumers. Products such as the iPhone redefine the concept of luxury to a certain extent. Such products are not always targeted to the rich and affluent class but also to those consumers who wish to improve upon their self-esteem by buying luxury products. Therefore, a correlation is observed between low self-esteem and luxury products. Significance of the Study As the global market is being revived after the long global recession that struck the world in 2007, demand for luxury goods is on the increase. This means that marketers around the world have to focus their attention back to marketing luxury goods. As the concept of luxury is being continuously redefined, luxury has been categorized into old luxury and new luxury. In the study, the aim is to evaluate the impact of self-esteem on the buying decisions of consumers